The clutch on my brand new Dodge Dart went with only 11k miles on it. I've owned plenty of manual transmission vehicles and I don't abuse them. But the dealer said that I have to pay for the replacement. What should I do?
This question was submitted to Car Buying and I gave the answer below. Read on and see what happened . . .
From dealing with similar problems for countless clients over 23 years of doing lemon law cases in Michigan , I can tell you some basics. "Wear items" (clutches, brakes etc) are always going to raise a red flag on warranty claims. The best bet is for the customer to present his case as calmly as possible and, when he can, point out that he knows how to drive a clutch. IF his claim is denied (and it might not be) he then needs to elevate the claim CALMLY. With Chrysler, the next step is the Zone Rep, the mysterious factory/Chrysler rep who acts as liaison between the manufacturer and the dealer (remember: the dealer sold the car and could do the repairs - Chrysler is who we hope will pay for them