So last Tuesday I mentioned a problem I had after having some EZ Pass transponders stolen in the mail. One of these had been used by some asshole to travel into Delaware. At the time, the representative told me they’d be put down as lost and that new ones would be sent out. Inconvenient, but whatever. On Thursday, I notice that these three stolen tags are still marked as “active.” I call, the new representative tell me the same thing. Whatever.

Sunday, I look at my account, all three tags are still active, and this fuckweed has gone through the same Delaware tolls three more times.

So I call this morning. Thankfully, this CS rep was much more combative, which I appreciate, since the last two were incredibly nice, but evidently didn’t do shit.

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“You only received one?”

“Yes.”

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“No you received two. They ship together.”

“I received one is a sealed package.”

“No way. I need to speak to my supervisor.”

Comes back.

“We’re going to mark these three as stolen and each one is going to have a $9 charge on your account.”

“Can I speak to your supervisor?”

“Apparently the last representative you spoke to must have told you about the charge for the lost transponders and you didn’t want to pay it.”

At this point I start laughing while I’m on my account page switching the associated credit card to my Amex card (i.e., “let’s see you fucking try and get that charge to clear.”).

“Can I speak to your supervisor?”

“Let me finish explaining first.”

“No, I don’t think you understand. I realize that there’s only so much you can do, and I don’t want to be rude to you, but I’m going to need to speak to your supervisor so I can be very rude. Okay?”

“I’ll transfer you now.”

So I speak to the supervisor. Within two minutes: 1) The three lost tags are cancelled (verifiably on my account online). 2) New ones are sent out. 3) My account is refunded the deposit on the tags. 4) I’m assured that the tolls will be refunding in 5 business days.

Lesson learned:

Do not ever bother with speaking to anyone but a supervisor at EZ Pass. Also, now I kind of wonder, since “they send the transponders together” if they weren’t actually stolen by someone working at EZ Pass.