This upsets them every time I see it.
This is our icemaker, it comes out in sheets with cubes attached so obviously you need a way to break up the sheets AND get them out into a cup.
Rubber mallet AND cast Ice scoop. I just use the ice scoop to gently break up the ice (it literally takes all the effort of the scoop falling on them) then scoop it, I figured everyone thought of that by now....nope. They ALL use the hammer, then the scoop.