So “The Boss” - not the one I like - just billed a $1500 order to a customer’s credit card despite the fact that the work hadn’t been done.
Because he wanted to count it for the end of the month.
And didn’t look at the schedule.
And then he didn’t check to see that the leather had even arrived.
And then he billed the card without an installation or delivery date.
So I gave that customer the Boss’ cell phone number. Let him deal with an angry man who was buying this for his daughter.