I'm about to disparage an entire class of professional in this country.

Oscar, the older guy who helped us at South Point Hyundai, was among the most pleasant salespeople I've ever met. He knew the product. He was friendly without being smarmy. He was honest without being cloying. If only we'd liked the car better, we'd have happily bought from him. In fact, my wife struggled with the argument that she should buy from him, even though the car wasn't her favorite.

Everyone else can rot and burn.

Mazda South. You were happy to greet us after five minutes of aimless wandering of your lot. At least you showed us the car, even though you wandered off to find out if you had a Touring model on the lot, and 20 minutes later could have been found sitting in a MIata in the showroom talking on your cell phone.

Capital Chevy. Openly laughing at a potential customer and telling her, "I don't know where you saw that price. That's crazy. You can't get THIS car for THAT price!" will usually result in the loss of a sale. Then spinning said customer through a 2 hour back and forth with your sales manager to finesse the price down to a number you KNEW from the start you could do is anachronistic BS that has to die.

Maxwell Ford. Potential customers might want to see how their kids' car seats, when installed, might affect ingress and egress for third row passengers. Telling them, "You can't put your car seat in the car," which is a designated demonstrator, is probably not the best sales technique.


Champion Toyota. When you have a potential customer stand in your showroom shouting, "Hello?! Is anyone here?!" you're doing it wrong.

I'm inclined to go into debt to buy a Tesla just so I never have to deal with you again.