Just a little over two years ago, I bought a 2013 Fiesta. An automatic (dons FiST fan flame suit). Not long thereafter, I experienced something many others have, as well: a transmission shudder that most often occurs in low gears. My dealer assured me my vehicle wasn't subject to any recalls. Too, online research showed that the Fiesta's automated manual is prone to quirks, so I chalked it up to that and went about my way. Now, two years later, I'm back at the beginning...
Ford sent a very polite letter informing me my car may need to be taken in for service on said transmission. I may have a leak dirtying up my clutch, or my transmission software may need updating. Or, the shudder could just be part and parcel of "the PowerShift 6-speed Automatic Transmission [which] is designed for fun-to-drive performance and exceptional fuel efficiency," as the letter states just before it describes the exact and narrow situations when that shudder is not intentional.
But this is not a recall! Or at least, not as far as the letter is concerned. Nowhere in the letter is the word "recall" used. Nowhere is there mention that this could be a potentially serious issue that, in some of its worst instances, has caused drivers to crash. No hint of how Ford is facing a class action lawsuit over this known and now 3 year old issue. The closest the letter comes to admitting this may be a bigger headache than they're letting on is in the vague wording about how awesome they're being in extending the warranty "on the clutch and transmission input shaft seals as well as the transmission software calibration" all "in the interest of [my] satisfaction." How magnanimous! How reminiscent of the commercials of a certain brand of prophylactic. Fiesta: now shudders for her pleasure! Color me nonplussed and unimpressed.
So, today I called the dealership again to schedule the repair. Scheduling conflicts between me and their only transmission guy means I can't get it in any time soon, but I will be dropping it off early Saturday morning anyway for them to drive it and confirm it needs the repair in the first place. (Dudes in the service shop: it does. I've been driving it for two years. I think I'd know). And also so that, once confirmed, they can jump start the parts-ordering process so when I finally can leave it for repair, it goes quicker. But, by the by, how does this dealership only have one guy to work on transmissions?! Especially when this issue affects the Focus, as well. And judging by my purely anecdotal observation, the Focus and Fiesta are two of the most popular cars 'round these here parts.
Anyway, that's the story so far, Oppo. Anyone else out there experiencing or has experienced this? I figured there won't be too many since Oppo is all about saving the manuals, but, it doesn't hurt to ask. I'll post an update if and when I have one. In the meantime, here's another shot of my baby, which I really do love, and which really is a fun little car to drive. (Seriously, I love my Fiesta).