I haven’t been around these parts much now that I’m once again part of the gainfully employed masses. The job starts earlier than I’m used to and I’m pretty exhausted by the end of the day. We’re not allowed to use personal electronic devices when on the clock, so my old habit of checking Jalopnik for new articles a few times per hour had to be dropped.
I sat down with my supervisor today to review my first week of working solo on the phones. We went over the various goals for this position, and it seems that I am pretty close to generating the figures that a seasoned veteran on the job can do, and am currently doing about twice what was expected of me in the first week. I did have a couple of very minor errors to fix, not bad considering that I booked nearly 350 trips last week. These errors didn’t affect the service provided to the customers nor did they cost the company any money, but were easily corrected data entry errors on a couple of canceled bookings.
I’m a rather quiet person that doesn’t like to talk all that much, and I prefer texting and emailing to actually speaking to someone on the phone. Now I’m on the phone nearly 8 hours per day, making travel arrangements for our ADA and medicaid passengers. It takes quite a bit of patience to work this position, but I’ve mellowed in my old age and am not as impatient or high-strung as I used to be. Decades ago I probably couldn’t have done it, but now that I am old and decrepit I can empathize with my customers. I may be exhausted by the time 4:30 rolls around, but at the end of the day I feel fulfilled knowing that I have helped those less fortunate than myself to live a more normal life.