My comcast bill has been creeping up slowly, started at $35 for the promotional rate, then it was $50 after the promotion ended. No biggie there, standard practice I get that. Im happy paying $50 a year. Then I noticed they jumped it up to $80 all this year (on autopay so I only now took notice). I checked my bill, $65 for service and a $15 “performance pro” package. So here’s the deal, I didn’t authorize a performance package, why is it there? and why did my regular rate go up?

I call

“oh yeah, when the promotions expire your bill goes up”

yes I know, it expired 4 years ago, why am I paying more

“you see you are getting faster internet and the promotion expired”

Yes I see that, but do you know how contracts work? You offer me something, then I agree to the terms. Did I authorize a performance increase?

“the last time we spoke was in 2016"

yeah, exactly I didn’t authorize a speed or rate increase

“aren’t you getting faster internet? do you know how to do a speed test?”

Are you listening to my words? I didn’t agree to pay for faster internet...why did you charge me for it?

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“you see when promotions expire you pay the regular rate.”

....

what are you going to offer me for your overcharging me for a year.

“I can get you a TV package for $80 for 12 months.”

look...if i wanted a TV package I would have bought one. I don’t want TV

“I can get you internet only for $50 for 12 months”

so...the exact same deal on your website...you’re not even going acknoledge you’ve been overcharging me without my permission for a year.

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“are you getting faster internet, you see...”

*Click*

HOW IS THIS LEGAL?!