Ever had a problem with a bank that got resolved in your favor? Most of the time, bank errors go against the consumer. And trying to battle the banks is nigh unto impossible. But, I have a few good stories of times I - or my clients - got the better of them. It’s this week’s podcast.

The banking industry has one of the worst reputations for customer service. Fees climb while service quality slips. Have a problem with your account? Phone the call center in Asia and realize you will get nowhere before you’ve made it through the phone-maze. “For English, press the Ampersand Key.” Wait, what?

So, I’ve got a few stories of times I dealt with banks and had good results. I’ll admit, it’s only happened a few times in 24 years of law practice. And a couple of these were for me. In other words, when most people have problems with their banks, attorneys won’t get involved. Regulations are a nightmare and everyone knows: You cannot win.

At least, most of the time. These stories are memorable because they have happy endings. The very very rare happy endings.


The audio:


And the video:

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Steve Lehto has been practicing law for 24 years, almost exclusively in consumer protection and Michigan lemon law. He wrote The Lemon Law Bible and Chrysler’s Turbine Car: The Rise and Fall of Detroit’s Coolest Creation.


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