My wife called me today to say that the garage door would go up about 1 panel and then stop. When I got home I pulled the manual release and the door moves in it’s tracks but it is very heavy. The door will fall down on its own if it’s not completely up on the horizontal section.

It a Wayne Dalton Torqmaster Plus spring mechanism. This system has the spring in a tube above the door so you cant see if it broke or if something else happened. It seems like it is just a more expensive and more difficult to work on versiom of the normal torsion spring.

So does anyone have experience with one of these? Any tips or tricks to not kill myself? Thanks.