I had a most decent experience with a towing company. I am totally impressed.
Background: Drove to work, no problem. Came out of work and vehicle was a “crank but not start” (I think it is a fuel pump)
Called my GEICO road service. Response: “We can have our primary resonder there in about 2 hours”
Me: “Do you have a secondary company”?
Geico: “Yes, they can be there in 45 minutes”
Me: Duhhhh. “Send them, please’.
Anyway, the guy shows up and says that GEICO only pays for a tow to the nearest repair facility. (I am 15 miles from home) Nearest repair facility is 4 miles away.
He says that he can tow it to my preferred repair shop for $48 more.
So I say, just do it. When we get there, he says “Do you need a ride home”.
Me: “Yes, I would really appreciate that”.
We get there and he says “Your bill is $34”.
He says: “You seem like an everyday guy and did not give me a hard time about anything. I like that. So I discounted your rate”.
Bottom Line: Be nice to everyone who helps you. Even if you are not happy.