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I am concerned that I'm somehow being actively hacked: Update

Last night I posted about some hacking concerns on my home network, and I thank everybody for their replies. I have two more questions that I’m hoping the hive can answer for me.

I spent a fair bit of time on the phone this morning with a representative from Spectrum security. Laughably, the only way to find out that there has been nefarious activity on an account is when a customer calls them after Spectrum locks the account. They have no active way to alert customers. Anyway, he told me that if somebody got a hold of the public IP address that I get from Spectrum at the modem, they have access to my whole network and computers. Is this true?

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He also told me that I should get a new public IP address for the modem, which makes sense. He told me that the only way to do this is to unplug the modem for 24 hours. I asked specifically if there is something that they could do on their end to renew it and he said no. The only way to do it is to unplug the modem for 24 hours. I asked him what to do if it doesn’t work (I noted the IP address before I shut off the router so I can compare) and he basically said don’t be so negative, it will work. Does anybody know if he is correct?

The more time I spend on this issue, the more I have come to believe that the hack only extends to email, and that my computers have not been compromised. Nevertheless, I’m going to take action to scan and protect the machines while trying to avoid nuking them from orbit, even though that’s the only way to be sure. Or so I’ve heard. I’m also going to work on ditching Spectrum email forever. 

Thanks.

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