I went to pay off my car the Wednesday before Thanksgiving, at first it went well and I got emails saying it was successful. Yesterday I got an email saying the payment failed because they couldn’t located my bank account. I got on the phone with a customer service rep and was first told to delete that bank account, re add it, pay off the exact same amount again, and I’d be done. So I do just that and when I go to re add my bank account I find out it’s blocked due to a reversed payment...

Back on the phone I go and I basically get told the same thing, but I interrupted saying my account that couldn’t be found is now blocked by them. The customer service rep says to use a different account and pay off the exact same amount and it’ll be all gold from there and my car will be paid.

Today I see the payment went through but I still somehow owe money on the account. I’m currently 20 minutes into a phone conversation with another customer service rep...