Nope. Never mind. A customer just ignored my “No Parking” signs and the cone. I still hate my job. But there is a light at the end of the tunnel.
Before I was so rudely interrupted I was going to say I don’t always hate my job. This week hasn’t been that bad, but that’s because my infuriating boss is gone, so I’ve closed down the bathroom to the public; I’ve parked my car inside; I can close down for lunch.
It would be even better if I got paid a lot more money to deal with annoying customers, and having to work so much, but alas, I get paid a set amount so I don’t have to worry about the angry phone calls I’m missing or the most important people in the world that come during my lunch.
But with my boss gone I actually get to help people. I just finished an ‘02 Trailblazer that had failed at two other shops for an incomplete catalyst monitor. The lady had driven hundreds of miles and it still hadn’t set. I looked up the procedure and saw it only took five minutes at 45 mph. So I told her I would take care of it. Once I finished the afternoon rush I pulled it in, put it on the dyno, and did the drive cycle twice and got it to pass. And I did it all in fifteen minutes, including the smog. A regular smog takes me 10-15 minutes on average when you factor in Oppo time. If my boss had been here he would have charged her at least $175. I only charged her for the cost of a smog. When I told her it passed, she just started crying, and she apologized for it. She seems to have a lot on her plate, and I’m glad I was able to take a little bit of stress out of her life. I do value my time and my expertise, but I also put a lot of stock in karma, and just doing the right thing. And helping that lady out for the cost of a smog was the right thing.
It will suck to have my boss come back to work because I’ll go back to being miserable and having to sit idly by while he fleeces customers who don’t know any better. I cringe when people say how great this shop is, and how honest my boss is. I want to write them all a letter when I leave and burst their bubble, and potentially save them a lot of money.