It is a Lumia 830. I turned off automatic updates, but I go to check it and it is updating. I watch it & it crashes. It automatically reboots and restarts the undate, then it crashes. It has repeated that 5 times now. Do your self a deed and don’t get a windows phone. The first 1 year was great, then this year it has been going down hill. It is problem after problem. A VW 1.8T is more reliable. It is also no longer taking a charge. My computer won’t detect when I plug it in to it. How the hell will I recover all the info off it?