My son takes injectable medication, and the pharmacy sends me a three month supply in a styrofoam cooler with cold packs inside. This is how today’s shipment arrived. It looks like it was attacked by a shark. You can see all the way inside the cooler. FedEx had closed it up with tape and shrink wrap. One of the three cold packs was missing.
This is not cheap medicine. The copay for one box of this drug is $1,000, and there’s three boxes in there. So there’s $3,000 worth of copay in that cooler (I’ve got copay assistance and other insurance so I don’t have to pay any of it, but still....). The medicine was not hot, but it also was not cold. I called the pharmacy, and they are going to send another shipment in time for his shot next week just to be safe. However, I’m still trying to figure out how FedEx thought it would be okay to go ahead and deliver a package like this in such condition.