My favorite watch is a Tag Heuer Carrera. I started collecting with a Rolex Submariner, and also have a Breitling Navitimer.
I bought it with the first profit I made from my business. Such a cool, intricate little mechanical marvel.
A while ago, I took it in for service, and they sent it to Tag for the full factory clean and service, which is as important for a high end automatic watch as changing the oil in your car.
Tag lost it. They lost my watch. But with no arguing, no fuss, and no hesitation they gave me a brand new one with a fresh warranty!
Are you listening Comcast? This is how you take care of a customer. Admit wrong, do the right thing. It ain’t that hard.