Job Related rant contained herein.
I work for an IT consulting firm, we recently had a client that acquired another one of our clients, they want to migrate themselves from Google G Suite to Office 365 for email. No problem, sales sells 10 licenses for Exchange Online as the customer states they only want email.
Fast forward 1 week, I have purchased all the licensing and have the migration ready to start syncing mail. The client emails me to ask “What will happen to all of our stuff in Google Drive? We don’t see a plan to migrate it and we don’t want to pay for both G Suite and the Office 365 licensing.
This is the first I have heard about them using the full Google G Suite and not just email. I inform the client I will check with the sales team to verify what they sold (Because God forbid we have an engineer look over projects prior to selling them, or make a SOW on what we are doing.) I contact the rep who quoted and sold the project asking how they want to handle this, sell the full office suite and move their Google Drive data to OneDrive/Sharepoint, or tell them we are only doing the email.
The response I get is this “He didn’t want to pay for the full Office suite, so we only did email. ? sorry I don’t have a good answer for you.”
Go get and answer. I didn’t sell it and I don’t want to be the one to go to the client and say “Looks like you are paying for both services, or you can cancel the project” I’m not sales and it’s not my mistake, I don’t want to have to clean it up.
Thanks for listening, oppo.