I always complete “customer experience surveys” because I know how much they matter to the employees. When I worked for Circuit City we were eligible for a $250 bonus if a customer was specific about us in a review that got the highest rating. Those bonuses always came at the perfect time, when I really needed it.

I felt the flip side of that today. I made the search for my wife’s engagement ring totally emotional. I picked the one that “spoke” to me. Ergo I spent way too much on a brand name ring with a smile on my face. However that smile faded when I asked to have the ring resized and they charged me $230 because it was more than 90 days since I had purchased the ring. On top of that the woman that delivered the message was very rude. So when the customer survey came around, I nicely told them how I felt. That was a moth or so ago, got an email from their mgmt today...I’m getting that $230 back!!!

Since this is money that I never expected to see again, I can burn it on myself right? I’m thinking about one of the car care kits from Chemical Guys, or something for my new gun.

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What say Oppo? Spend it on myself or extra Christmas gifts for my wife and dog?