My son’s Fortnite account got hacked, and we’ve been in contact with Epic to get it sorted out. All he really wants are his two remaining lifetime returns restored. This is the latest email from Epic:

We first need some more information to verify you own the account. We need you to please provide the following information:

• Your public IP address(es) (IPv4), which you can find by searching “What is my IP address” in your internet browser; if you use multiple devices, please include all IP addresses

• Date when you created your Epic Games account (MM/DD/YYYY OR MM/YYYY)

• An invoice ID for any Epic Games purchase you made on the account (the Invoice ID begins with an “A,” followed by 8 digits; example: A12345678)

• Locations (city, state/province) where you made purchases on the account

• Original display name for the account

• Last 4 digits of the first payment card used on the account

• Date of your last login (MM/DD/YYYY)

• Names of any PlayStation, Switch, Twitch, or Xbox accounts connected to your Epic Games account and the dates when they were connected (MM/DD/YYYY OR MM/YYYY)

We also require at least one document related to proof of identity. Please attach an image of one of the following items:

- Passport

- Personal identification

- Recent rent or mortgage statement

We’re serious about player security, so if we’re unable to verify you own the account, we won’t be able to make any changes.

I’m not sure I’m not talking to the hackers themselves. As part of the hack, my son received a whole bunch of V Bucks (in-game money). I’m about ready to tell Epic to pound sand and tell my kid to go ahead and spend the money. I just don’t want them to ban him since we’ve gone this far.


UPDATE:

I have penned the following email, which I have not yet sent.

I am writing this on behalf of my son, ••••••, who is a minor. This seems like an extraordinary amount of information to ask anybody to provide over the Internet. Frankly, you are practically asking for the keys to the kingdom and, to be honest, I can’t even be certain that I am actually speaking with somebody from Epic. We have changed his password, and will enable 2FA. All we are asking for is the return of two of his three lifetime returns.

Thank you.

TTYYMMNN

for ••••••

Assuming this is a legit email account (support@epicgames.mail.helpshift.com), my concern at this point is that, if I don’t give them the info, they will ban his account.

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I went into my kids’ accounts and deleted the credit cards that they had saved (I normally never save any CC information, they didn’t ask before doing so, unless you are forced to by Epic, not sure). I am also going to enable 2FA on their accounts, but you have to use an Authenticator App, such as Google Authenticator, LastPass Authenticator, Microsoft Authenticator, Authy. I have no experience with such things. Do these run through the phone? You can also have a code sent via email, but that can take a long time with our accounts.

Any advice from more gamer savvy Oppos?