I tried to log onto my toll tag account to update my credit card information. I was greeted with this message. So I call, and the first thing the agent tells me is that I can use the internet for most transactions. No, I said, I can’t. So she asks me if I’m using Internet Explorer. That might help, she suggests. No, this is 2018, and I should be able to access any site with any browser. Except Kinja, of course. I kid!

This was after going by the office and waiting 10 minutes while the five people behind the glass helped one customer. And they wonder why people get so fed up with state agencies.