KANSAS CITY, Mo. (CBS News) — United Airlines says it’s investigating after mistakenly flying a Kansas family’s dog to Japan.

CBS affiliate KCTV reports that Kara Swindle and her two children flew from Oregon to Kansas City, Missouri, Tuesday on a United flight.

They went to a cargo facility to pick up 10-year-old Irgo, a German shepherd, but were instead given a Great Dane. Swindle, of Wichita, Kansas, learned Irgo had been put on a flight to Japan, where the Great Dane was supposed to go. The airline said the kennels were similar.

According to KCTV, Irgo will see a veterinarian before being put back on a flight to Kansas City. There is a chance that Irgo may need to be quarantined for up to two weeks in Japan due to traveling on an international flight. It remains unclear as to when the dog will arrive in Kansas City.

We now bring you live footage from United’s PR department: