Just talked to the shop who dented my car and he basically just told me “this isn’t our fault cause your gas struts weren’t strong enough to hold up the hood and that’s why it fell on our tool.”

Also that it was my fault for having weak gas struts.

He is offering me $250 to make it go away ($650 in estimated damages). Looking for specific laws in Utah that protect me here. It got ugly on the phone.

Background: took my car to big-o for a power steering pump replacement, got my car back and it had the radiator foam shroud torn and a dent on my hood.