About once a week someone calls me to ask if they have a lemon law case. They are not sure because the car manufacturer told them they didn’t. Let’s get this straight. They build the cars. That doesn’t make them attorneys. They are lying to you and they know it.
Luckily, most people suspect that the car company has a vested interest in you not pursuing your legal rights. At least, when that would mean them having to buy your car back from you. So, they have call centers where the call takers are trained to listen to you, say pleasant things to you, and to - if you ask - tell you that you do not have a lemon law case.
I’ve heard some crazy explanations. A caller last week was told by a customer care representative (or whatever they call that role) that repair attempts “don’t count” unless they replaced parts on the car during the visit.
Ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha.
Yes, we laugh now. But they tell consumers that because, apparently, some will fall for it and assume they have no case. It is such a common tactic that I felt I had to address it. This week’s audio.
The top pic is a non sequitur. It is the side of a 5-ton gun truck, which reminded me of my M-35. Ah, good times.
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Steve Lehto has been practicing law for 25 years, almost exclusively in consumer protection and Michigan lemon law. He wrote The Lemon Law Bible and Preston Tucker and His Battle to Build the Car of Tomorrow.
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