When you get kicked out of the Microsoft Store.

Today, I happened to be in the local mall, and a friend alerted me that they had the new Surface Studio in the Microsoft Store.

I decided to check it out by doodling a bit. It was magical. The rotary disk facilitated the drawing process, by easily being able to undo and redo in Photoshop. The large, high-resolution screen impressed me with its clarity, and its ability to lower into what was essentially a large tablet was a major draw. The Surface Pen enabled easy erasing, a major quibble of my drawing on electronic screens, while the palm rejection was incredibly accurate.


But that’s enough of me shilling for this (overpriced, and rather impractical) product. I enjoyed the drawing experience so much that my little doodle progressed into a full-on sketch (a bad one you may think, but it was my work, and I was rather happy with it because of that). A staff member made my day by complimenting me on it. As such, I wanted to save it and email it to myself.

While poking around Windows Explorer to select the file I just saved in an effort to transfer it, I caught the attention of another staff member. And not in a good way.

I was asked, “what are you doing accessing the filesystem?” I responded, “Oh, as you can see here, I drew a car on your device and am going to email myself the file.” I was then told that “this is a demo device. You can’t do any unauthorized personal stuff like drawing or emailing on it. It’s solely for people to browse through briefly.”

I understand if I should not be downloading an application, or personal files to the computer, but all I was doing was drawing something, later emailing it. What is the point of this device if I am unable to test it out for a possible use case, in this case drawing?


So I thought, “Okay. Maybe I’ll transfer it to a SD card or USB stick.” I left the computer on Windows Explorer while I was considering my options. Little did I know that this other staff member went to tell a higher-up that I was “transmitting personal information on their devices.”

This other member came to me, and said:

“I was told that you’re accessing the filesystem of this computer.”

I replied:

“Oh, I was trying out the drawing capability of this machine. It’s a very good device for this use case. I was just going to email myself the file.”


I received this as a response:

“Emailing it could result in a hacker stealing your information. Your mistake would then become our responsibility. We are requesting you to leave. If you do not stop what you are doing, we will have to call security.”


Intimidated, I walked away and exited the store, incredibly devastated inside.

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