I don’t work in the car industry anymore, but still this bothers me. I’m currently at my friends shop and this woman dropped off her car for I don’t know what. She was told it’d be a 2 hour or so wait since they’re backed up. Fast forward a couple hours and I guess her car is almost done. She’s currently pacing around the waiting area and continually looking out the window to the service bay. A watched tech doesn’t work faster...